Refund policy

Overview

If you are purchasing an item from this business, we are assuming you have reviewed this section as you will be asked if you did in placing your order! Congratulations on making it this far. Keep reading!

Stuff we have to cover

Orders will be accepted with a reasonable timeframe. This takes a lot of time to complete so it’s at the owners discretion, we reserve the right to refuse service to anyone. We give ourselves plenty of time to design beautiful products for you. Orders within three weeks of the event may occur a rush order fee at the owners discretion. Orders will be limited during graduation and homecoming seasons.

Payments

invoices must be paid on receipt, we do have incentives and promotions that will offer opportunities to pay it out. These are done during preseason only see below.

A Having mbassador program. The ambassador program runs 3 to 4 months before graduation and homecoming season. I look for people who will actively post and promote my business to encourage or others to order early. The more time I have to work on the orders, the better and bigger they get, the benefit for you is a really good discount and you can pay at your order on the program. A deadline will be set for your order to be able to complete the item. I don’t do any personalization until invoices paid in full.

For graduation and homecoming seasons, we go by school district calendar. If the homecoming or graduation is canceled due to weather/crisis/any reason, the payment is nonrefundable as this is completely out of our control.

It is up to the customer to check with your school district policies to see about graduation items, Mum’s, & garters.

Refunds & Returns Policy
Long story short, there is pretty much none of that. Read on!

Due to the nature of the business, all sales are final, once personalization is complete. Personalized is a thing, a name, a year, a school, a brand, certain colors, or a theme. Personalized can also be based on the design. If it is something that most people would not purchase, that is considered a personalized order. An example would be a black mum or garter. You can see that most of the population probably would not order that color, so that is personalized and custom.

We do not accept exchanges, refunds or returns, unless a blatant error was made by us. We have the final right to decide if this can and will occur. It will never be because a client changed their mind after a personalized order has been created. We will take the total circumstances under consideration. We will always make our errors right, and always care for our customers, but cannot afford remakes unless it is a valid mistake on our end based off of the written order and/or text and emails.

please understand that are strict no refund or exchange is in order to avoid multiple changes, stress, or delays that would affect other customers as well. Once a design is agreed-upon paid and the Mom or garter is in progress, no changes. If an agreement absolutely cannot be made, and a reconstruct is requested, meaning taking the mum apart and rebuilding, that will affect your date that you’ve given us as a deadline and there will be a $65 breakdown and rebuild fee.

We truly want all of our customers happy, so we have a policy for that. Happiness policy – we want every customer satisfied with your order so we will work with each and every customer if they have communicated a dissatisfaction and given us a chance to work for mutual agreement. If a negative review has been posted on any social media without giving us that opportunity to communicate and try , that action would negate this. Never return or drop off an item at our door. We MUST receive notice of the problem, prior to customer returning the item. Failure to do so could negate any consideration on refunds and returns.

Here is why we have these policies. Since these are custom-made items, my business gets the approval of the customer along the way, that is how we roll. That way there is no surprise and no need to start over. Makes for a happy customer and a happy business. Communication is key always! This is done by text messenger or email. The key concept there is that communications will always be in writing. Once an item is customer approved there is no return or refund on this now personalized custom item.

Sales and Taxes. Sales from our business from invoices will include an 8.25% Texas and city of Burleson sales tax. Subject to change, depending on the State of Texas.

All supplies involved in the building of these unique items are based on availability and subject to change a like substitute may be offered depending on availability

we will notify you when your order is ready for pick up. We are in Burleson Texas. Shipping can be utilized up to two weeks prior to the event. It is an additional cost. See below.